Shipping typically takes 8-12 working days after your order is processed. Orders are usually processed within 1-3 working days, depending on when your order is placed. Please note that orders placed on weekends or holidays may take a little longer to process.

Yes, once your order has been dispatched, you will receive tracking information via email so you can track the progress of your delivery.

We accept returns within 30 days of receiving your order, provided the items are unused, in their original packaging, and meet the following conditions:

• The product is not damaged by misuse.
• Hygiene-sensitive items have been properly cleaned.
• Defective items are reported immediately upon receipt.

Please note that return shipping costs are the customer’s responsibility, and we do not offer free returns. If your return meets the conditions, please contact us at support@monarchcouture.com.au with your order details to start the process.

We’re always here to help! You can contact us through:

• Email:

support@monarchcouture.com.au

We offer the following secure payment options:

• Credit Card (AMEX, Mastercard, Maestro, Visa)
• PayPal (deferred payment)
• Apple Pay
• Shop Pay
• Google Pay

If you need assistance with your order, please don’t hesitate to contact our customer service team. You can reach us by email at support@monarchcouture.com.au. Provide your order number and any relevant details, and we’ll get back to you as soon as possible to resolve any issues or answer your questions.

Unfortunately, once an order is placed, it is processed immediately, and we are unable to cancel or modify it before shipping. If you realize there’s an issue with your order after it has been dispatched, please reach out to our customer service team at support@monarchcouture.com.au, and we will assist you with the return process once you receive the item.